The beds offered decent comfort levels, making it appropriate for a family stay. The proximity to local shopping and dining options provided easy access to everything needed during our visit.

Upon arrival, the cleanliness of the room left much to be desired. There were issues with hair remaining on the bathroom floor, a sink that wouldn't drain properly, and a noticeable wet spot on the floor between the beds. Additionally, the pillows did not meet expectations, and the number of towels provided hardly accommodated the four of us. The shower couldn't get hot enough, which was a letdown after a long day's travel. Lastly, for a place labeled as 'family-friendly,' the bugs in the bathroom were hard to overlook.

A Mixed Experience with Exceptional Service

Our stay was challenging due to cleanliness issues, but Andrea's sheer commitment brightened our visit. She truly uplifted our spirits amid travel troubles. The on-site dining options provided convenience, especially after long days. I recommend freshening up the room fragrances for a more pleasant atmosphere.

Had a fantastic stay with friends! We loved the close access to Gwinnett Place Mall and enjoyed some hiking trails nearby. The service was great, and we even had a fun evening at the bistro café with tasty drinks. Rooms were cozy, and the location was perfect for our needs.

However, I was disappointed that breakfast wasn't included, and the café didn't have as many options as I had hoped.

I thoroughly enjoyed the spacious lobby, which was elegant and welcoming. The staff was wonderfully accommodating, making it easy for me to navigate the hotel. The accessibility features helped make my stay comfortable and enjoyable.

More senior-friendly dining options are needed.

I had a great experience during my stay. The location is perfect for shopping, with many restaurants nearby. The beds were comfortable, ensuring a good night's sleep. Check-in was smooth and the staff were friendly. The balcony added a nice touch! 😊

Had a restful one night in a lovely, clean room with a comfy bed and convenient amenities like smart TV streaming. Surprised by the vibrant renovation vibe, would definitely consider returning.

The location was super convenient, with a nice lobby and a bar. The room was clean and spacious, just how I like it! Really appreciated the comfy beds. Nichole made my stay special with her kindness and checked on me during a tough time.

poor service but nice facilities

The hotel facilities were clean and well-maintained, making a good first impression. The common areas were inviting, and I appreciated the overall design and comfort of the lobby.

Unfortunately, the service I experienced was far from satisfactory.

We had a wonderful time at this hotel. The rooms were spacious and clean, perfect for our large family, including our big dog. Enjoying the nearby McDaniel Farm Park was a highlight—beautiful hiking trails just minutes away! The staff was very welcoming and attentive, making our stay even better.

In my wife’s opinion, an outdoor dog area would be great for families traveling with pets.

The King Room was really spacious and clean, which was nice. The bed felt super comfy, perfect for a good night's sleep. The staff was friendly, which added to the whole vibe of the stay. However, the walls were a bit thin. I could hear some noise from next door. Overall, it was a decent stay for one night.

The hotel had a great clean room with an excellent staff, particularly a front desk woman who really provided outstanding customer service. However, the noise levels were quite disruptive, and the parking situation could have been better managed.

The location offers easy access to major interstates, which is a significant convenience. I experienced a frustrating issue with a declined card despite it being active, and no one effectively assisted me in resolving it. The staff's response lacked empathy, which added to the disappointment.